Privacy Policy & Cookies

We have developed this policy because we want you to feel confident about the privacy and security of your personal information. Appliance House takes all reasonable care to prevent any unauthorised access to your personal information in accordance with GDPR.

When we refer to 'personal information' in this Privacy Policy, we mean information which identifies you as an individual, or is capable of doing so.

Please read this Privacy Policy carefully. By visiting our website or using any of our services and continuing to do so you indicate your agreement to our use of your personal information as set out in this Privacy Policy.

This Privacy Policy only applies to how Appliance House deals with your personal information. It does not apply to any other company or to any other company's websites even if you access them through Appliance House. If you disclose your personal information to other companies your information will be dealt with according to their privacy practices.

Please note: in using the Appliance House web site, you consent to the collection and use of this information by Appliance House in the ways described below.

Data collected by this site is used to:-

• Take and fulfil customer orders
• Administer and enhance the site and service
• Only disclose information to third-parties for goods delivery purposes or reviews

We may ask you for information to enable us to provide our services to you and we may collect this information by telephone, e-mail, written correspondence or via our website. We may ask you for information including your name, address, contact telephone numbers and email address. We may also ask you for other information that relates to the products you are ordering.

Please also see 'What information is Appliance House gathering about visitors to its website' below. We may also request your email address or mailing address for the purposes of adding you to our mailing list. We maintain a strict "no spam" policy that means we do not sell, rent, or otherwise give your email address to a third-party without your consent.

Appliance House will not send you email that you have not agreed to receive. If you are a member of our mailing list, you will be contacted occasionally with details of special offers, new products or services. You have the option of 'unsubscribing' from our mailing list at any time, thereby disabling any further such email communication from being sent to you. Alternatively you can email us to ask us to remove your details from our marketing list.

We do not collect any personal information about you from other companies and organisations. If you apply for a Trade Credit Account you may be asked to provide 'Credit References' for credit checking purposes only.

We do not share your personal information with other companies outside of Appliance House, or any parent or sister companies related to Appliance House. However, we may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.

Finance Applications: Provided that you gave us your express consent to it, we reserve the right to obtain information about your identity and creditworthiness using the services of specialised service providers (credit reference agencies). To this end, we will transfer your personal data needed for the credit assessment to the following company:

V12 Retail Finance Limited
20, Neptune Court,
Vanguard Way,
Cardiff,
South Glamorgan,
CF24 5PJ

In this process, we will apply appropriate measures to respect your rights, freedoms and legitimate interests. You can contact us via the contact option specified below to present your standpoint and contest the decision. You may revoke your consent at any time by sending a message using the contact data below. The consequence may be that we will no longer be able to offer you certain payment options.

The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period (accounting purposes or warranty claims). We will retain your personal data relating to the purchase of your products for a period of 10 years after your purchase. This is in line with certain product liability provisions under the Consumer Protection Act 1987.

Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed, normally 30 days.

If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request.

You can make a formal request if you want to know what personal information Appliance House holds about you.

To obtain a copy of the personal information Appliance House holds about you, please write to us at the address given at the foot of this page or email us at sales@appliancehouse.co.uk.

We will provide you with a readable copy of the personal data which we keep about you within 28 days, although we will require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data, erased, rectified, amended or completed.

We are serious about guarding the security of your personal information and the details of any transactions made. As required by the UK Data Protection Acts of 1984, 1998, and the latest GDPR recommendations we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

If you provide information via the "contact us" or any other interactive feature, you indicate your consent to our use of your personal data in the manner described in this Privacy Policy.

If you browse our website, we may gather information to help make your visit to our website more satisfying. However, this information will not identify you personally. (Please see "When does Appliance House use cookies" below for more information on how we do this).

Over and above what Appliance House does to safeguard your privacy and security online, there are a number of things you can do to protect yourself from Internet fraud:

Clear any cache so there is no record of any transactions left on screen - all popular browsers let you do this.

Our website is 'https' using a Secure Socket Layer (SSL) connection so that any data you provide to us is encrypted and passed in the safest manner. Always look for the padlock next to our address at the top of your browser.

We also recommend you then close your browser so any history of the session is cleared. As an extra precaution, your session on www.appliancehouse.co.uk will time out if you have not used the site for 3 hours.

We collect information from visitors to our website to help us to make improvements to the website and to the services we make available. We know, for instance, how many visitors there are to each website, when they visited, for how long and to which areas of our website they went. We do not share this information with other companies. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.

A "cookie" is a text file which is allocated by our server to your personal computer (PC) when you visit our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use.

A cookie cannot read data from your hard disk or read cookie files that may have been created from other sites.

Cookies are used on this online shopping site to keep track of the contents of your shopping basket, to store delivery addresses (if the address book feature is used) and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process.

Appliance House's cookies do not collect any information regarding the use of your PC or your Internet browsing in any way.

Our servers use two different types of cookies. The first type is known as a "session-based" cookie and is allocated to your PC only for the duration of your visit to our website. This cookie automatically expires when you close down your browser.

The second type of cookie is known as a "persistent" cookie. Use of our website creates persistent cookies which remain on your PC for a period of time. We use these persistent cookies:-

ACTINIC_CART
This cookie stores details of all of the items you add to the basket as you shop, and expires when you close your browser.

CART_CONTENT
This cookie stores the item count and order value in the basket summary box as you shop, and expires 3 hours after being issued.

ACTINIC_CONTACT
This cookie automatically enters your contact details in our website's order form when you place an order. This cookie is set if you have previously ordered through our website and clicked the "remember me" option at the time. Please note that we never store any payment information such as your credit card details - indeed, we never have sight or knowledge of these at any time.

ACTINI_REFERER
This cookie tracks your navigation through our website in order to return you to the last page you visited after you complete the checkout process, and expires 3 hours after being issued.

LAST_SECTION_URL
Used by the 'Back' link on the Product Page, to return the visitor to the correct Section Page.

ACTINIC_RECENT
Records the image filename(s) for the 'Recently Viewed Products' list.

All of the above cookies are essential to the normal running of our website in terms of navigation and ordering. If you set your web browser to decline these cookies then you will be unable to place an order with us or navigate our website properly. Our website also issues the following non-essential first party cookies:

_utma
This cookie enables us to save anonymous data about the number of unique visitors our website receives to our private Google Analytics account, and expires 2 years after being issued.

_utmb
This cookie enables us to save anonymous data about the length of your visit to our website to our private Google Analytics account, and expires 30 minutes after you finish browsing our website.

_utmc
This cookie enables us to save anonymous data about the time of your visit to our website to our private Google Analytics account, and expires when you close your browser.

_utmz
This cookie enables us to save anonymous data about the referral path you took to our website to our private Google Analytics account, and expires 6 months after being issued.

The law now requires us to gain your consent before issuing the above cookies to your computer or mobile device. Unfortunately, the current Google Analytics code we use cannot be switched on and off on our website with the press of a button on-screen. Therefore, until such time that we can implement a technical on-screen solution, if you do not consent to being issued with these cookies, please set your browser to decline them (you will continue to be able to view and use our site normally).

All types of cookies can be removed from your PC but some significant features of the Appliance House website will be unavailable to you.

Your browser lets you choose whether to accept, not to accept, or to be warned before accepting cookies. Please see www.allaboutcookies.org for full details of how to disable cookies in all major web browsers. Your browser's help feature will also show you how to disable cookies.

In addition to the first party cookies specified above, our website may also send non-essential third party cookies (i.e. from domains other than appliancehouse.co.uk) to your computer or mobile device every time you visit us online. These third party cookies are all associated with external services we use to enhance your online browsing experience, and have the following sources, names and functions:

From youtube.com, whenever you watch a video that is embedded in our website using our public YouTube channel player;

VISITOR_INFO1_LIVE
This cookie saves your viewing preferences each time you watch a video that is embedded in our website using our public YouTube channel player, and expires 240 days after being issued.

The law now requires us to gain your consent before issuing the above cookies to your computer or mobile device. Unfortunately, the current embed code we use for these video players cannot be switched on and off on our website with the press of a button on-screen. Therefore, until such time that we can implement a technical on-screen solution, if you do not consent to being issued with these cookies, please set your browser to decline them (you will continue to be able to view and use our site normally).

We collect information from visitors to our website to help us to make improvements to the website and to the services we make available. We know, for instance, how many visitors there are to our website, when they visited, for how long and to which areas of our website they went. We do not share this information with other companies.

Every computer connected to the internet is provided with a domain name and an IP address. When a visitor requests a page from within the Appliance House website, our web servers automatically identify and log the HTTP request that is made to our web server. This information reveals nothing personal about you. In fact, the only information that we automatically gather and log is as follows:-

The IP address of the site that may have referred you.

• Your IP address
• The web page that you may have linked to us from, if any
• The product identifier for version and make of browser (e.g. Internet Explorer 11.0)
• The Operating System platform that you may be running (e.g. Macintosh or Windows)
• Search words or terms that are passed from a search engine

There is absolutely nothing unusual about the information just described - the practice of collecting this data has been generally standardised by nearly every web server on the internet today.

We do not use any of this information to identify individuals visiting our website.

Appliance House does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Appliance House will disclose your personal information or any of its log file information only when required by law or in the good-faith belief that such actions are necessary to:-

• Conform to the edicts of the law or comply with a legal process served on Appliance House
• Protect and defend the rights or property of Appliance House, or visitors to the Appliance House website
• Identify persons who may be violating the law, the legal notice, or the rights of third parties
• Co-operate with the investigations of purported unlawful activities

Appliance House takes all reasonable precautions to keep the information disclosed to us secure. Where Appliance House also provides "links" to other web sites on the internet, we are not responsible for their Privacy Policies or how those web sites manage information about their users. We strongly urge you to check with those web sites to determine their Privacy Policy.

If a security breach causes an unauthorised access into our system that materially affects you, then Appliance House will notify you as soon as possible and later report the action we took in response. In all cases, we will follow our data breach policy to ensure that we comply with the law and report any necessary remedies to you and the Information Commissioners Office (ICO).

You have certain rights given to you by law, which means you have an amount of control over your personal data that we process.

If you are not happy with an aspect of how Appliance House are processing your data, you can lodge a complaint to the supervisory authority, which is the ICO. https://www.ico.org.uk.

Before it gets to that situation, please make sure you contact our Data Controller, here if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.

Being the data subject, you have the following rights according to:

• art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
• art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required
  - to exercise the right of freedom of expression and information;
  - for compliance with a legal obligation;
  - for reasons of public interest or
  - for establishing, exercising or defending legal claims;
• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
  - the accuracy of the data is contested by you;
  - the processing is unlawful, but you refuse their erasure;
  - we no longer need the data, but you need it to establish, exercise or defend legal claims, or
  - you have lodged an objection to the processing in accordance with art. 21 GDPR;
• art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machinereadable format or to request its transmission to another controller;
• art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy policy.

We may change our Privacy Policy from time to time. Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and the circumstances under which we disclose it.

If you have an enquiry or concern about our Privacy Policy, please contact:-

Privacy Officer
Appliance House Ltd
Setantii Building
Amy Johnson Way
Blackpool
Lancashire
FY4 2RP
Tel: 0330 002 0229
E-mail: sales@appliancehouse.co.uk
https://www.appliancehouse.co.uk